1. Booking Confirmation: Upon making an online booking, customers will receive confirmation via Email/SMS/Call from Hello Tours LLC within 30 minutes. The confirmation will include details of the booked tour/package.

2. Refund Policy: Once payment is made, refunds for last-minute cancellations are not permitted. However, cancellations made within 48 hours of booking will be eligible for a full refund.

3. Responsibility for Onboard Issues: Any issues arising during the tour must be brought to the attention of the concerned manager/owner immediately. Hello Tours LLC holds no responsibility for onboard matters.

4. Advance Payment: All bookings require advance payment as per company policy. Payments can be made online via credit card or through bank deposit.

5. No-show Policy: In the event that a customer fails to attend the booked tour, no refund will be applicable.

6. Tour Postponement: The tour operator reserves the right to postpone the tour due to adverse weather conditions, technical issues, or force majeure events.

7. Cancellation Policy: Once a booking is confirmed, guests are unable to cancel at the last minute.

8. Damages Responsibility: Guests will be held liable for any damages caused to the tour premises during their visit.

9. Identification Requirement: Guests must carry valid identification for verification purposes. Residents must present their original ID card, Emirates ID, or driving license, while tourists must present their passport.

10. Compliance with Company Policy: All customers are required to comply with Hello Tours LLC's policies, including the mandatory advance payment.

These terms and conditions are subject to change without prior notice, and customers are advised to review them periodically for any updates. By booking a tour with Hello Tours LLC, customers agree to adhere to the outlined terms and conditions.